Customer Support Policy Page

# Customer Support

**Last Updated: October 2025**

## We're Here to Help

At Strength & Recovery Solutions, you're not talking to a call center—you're talking directly to the owner, Justin A. I personally handle all customer inquiries and stand behind every sale.

## Contact Information

**Email:** support@strengthandrecover.com  
**Phone:** (469) 959-5374  
**Live Chat:** Available on our website during business hours

**Business Hours:**
- **Monday - Friday:** 9:00 AM - 9:00 PM Central Time
- **Saturday - Sunday:** 10:00 AM - 5:00 PM Central Time

## Response Time

**Email & Contact Form:** We respond to all inquiries within 24-48 hours. In most cases, you'll receive an acknowledgment within minutes and a full response within a few hours.

**Phone Support:** Immediate assistance during business hours.

**Live Chat:** Real-time support during business hours.

## What We Can Help With

**Pre-Purchase Questions:**
- Product recommendations and comparisons
- Sizing and specifications
- Home gym setup planning
- Delivery and installation options
- Pricing and availability

**Order Support:**
- Order status and tracking
- Shipping updates
- Delivery scheduling
- Payment questions
- Order modifications (if not yet shipped)

**Post-Purchase Support:**
- Setup and assembly guidance
- Product usage questions
- Troubleshooting and maintenance
- Warranty claims
- Returns and exchanges
- Defective or damaged items

**After-Sale Commitment:**
I personally assist with all issues until complete resolution. Your satisfaction doesn't end when your order ships—I'm here to support you throughout your ownership of the product.

## What to Expect

**Honest Recommendations:** I'll tell you if something won't work for your situation, even if it means recommending a competitor or suggesting you wait for a better option.

**Direct Owner Access:** No ticket numbers or call transfers. You're working directly with the person who built this business.

**Personal Attention:** Every customer inquiry receives individual attention. No copy-paste responses.

## Emergency Contact

For urgent issues with orders in transit or time-sensitive problems:
- Call: (469) 959-5374 during business hours
- Email: support@strengthandrecover.com (mark subject line "URGENT")

## Mailing Address

**Unified Asset Servicing Corp (DBA Strength & Recovery Solutions)**  
305 Dakota Lane  
Coppell, TX 75019  
United States

## Business Information

**Texas Seller's Permit:** #32093854241  
**Federal EIN:** 99-2187377  
**Owner:** Justin A.  
**Founded:** June 2025

**Can't find what you're looking for? Reach out—I'm here to help.**