No. Our products are for general wellness and fitness use only. We do not make medical claims about any products we sell. None of our equipment is intended to diagnose, treat, cure, or prevent any disease or medical condition. All products are sold for personal wellness, fitness, and relaxation purposes.

Yes. We strongly recommend consulting with a healthcare professional before using any fitness equipment, recovery devices, or wellness products, especially if you have pre-existing medical conditions, injuries, or health concerns.

This is particularly important for:
- Saunas and heat therapy equipment
- Cold plunge tubs and cold immersion systems
- Cryotherapy devices
- Red light therapy equipment
- Compression therapy devices

Users assume full responsibility for proper use, installation, and safety precautions. We are not responsible for injuries resulting from improper use or failure to follow safety guidelines. Always follow manufacturer instructions and safety protocols.

We are a premium fitness and wellness equipment retailer specializing in high-quality fitness equipment, recovery solutions, and wellness products. We curate premium fitness equipment like ellipticals, bikes, and strength racks alongside recovery staples such as hot tubs, cold therapy chillers, red light therapy masks, and outdoor showers. Our mission is to provide expertly selected products that help you elevate your routine, whether you're an elite athlete or someone focused on improving their health.

Our product categories include:

Fitness Equipment:

• Cardio machines (ellipticals, bikes, treadmills)
• Strength training equipment (racks, weights)
• Pilates equipment
• Commercial-grade fitness machines

Recovery Equipment:

• Saunas (infrared and traditional)
• Cold plunge tubs and chillers
• Red light therapy devices
• Massage therapy equipment
• Cryo therapy solutions

Wellness Products:

• Hot tubs and spas
• Outdoor showers
• Recovery accessories

We partner with proven, high-quality brands including FMI-Fitnex, Cal Spas, Penguin Chillers, RLT Home, Ice Barrel, BlueCube, America Cryo, Saunabox, and many others. Each brand is carefully selected to meet our rigorous standards for durability, safety, and efficacy.

We accept multiple secure payment options:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Payments: PayPal, Apple Pay, Google Pay, Shop Pay
• Buy Now, Pay Later: Affirm and Afterpay (subject to approval)
• Electronic Payments: ACH/Electronic Funds Transfer (where available)

All transactions are processed securely with SSL encryption and PCI DSS compliance.

Yes! We offer financing through Affirm and Afterpay to make premium equipment more accessible. These options are subject to credit approval and allow you to spread payments over time.

You can place orders directly through our website at strengthandrecover.com. Simply browse our products, add items to your cart, and proceed through our secure checkout process. If you need assistance, contact our customer service team at (469) 949-5374.

One-time purchases: Payment is processed immediately at the time of purchase

Pre-orders: Payment authorization occurs at order placement; charging occurs upon shipment

Subscription services: Automatically charged monthly from the original subscription date

Currently, we ship throughout the United States. We're working to expand our shipping destinations, so check back for updates on international shipping.

Domestic shipping in the US is FREE for standard shipping. We cover all shipping costs with no hidden fees.

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed before 3:00 PM EST will begin processing the same day. Weekend and holiday orders are processed on the next business day.

• Standard Shipping: 5-7 business days
• Expedited Shipping: 1-2 business days

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

We partner with reliable carriers including USPS, UPS, and FedEx to ensure your package arrives safely.

All orders include tracking information provided via email once your order ships. You'll receive:

• Tracking number
• Carrier name
• Link to track your package

If your package is delayed beyond the estimated delivery time or appears lost, please contact us at support@strengthandrecover.com or (469) 949-5374. We'll work with the carrier to locate your package and resolve the issue promptly.

If your package arrives damaged:

1. Take photos of the damaged packaging and items
2. Contact us within 7 days at support@strengthandrecover.com
3. We'll work with you to arrange a replacement or refund as appropriate

Yes! You can cancel your order any time before it ships completely free of charge (exceptions apply for custom orders). Contact us as soon as possible at (469) 949-5374 or support@strengthandrecover.com.

You may return or exchange products within 30 days of the delivery date. Items must be:

• Unused and undamaged
• In original packaging
• Not custom/personalized orders

Standard returns: 25% restocking fee plus return shipping costs (customer responsibility)

Exchanges: We may help cover some costs depending on the replacement product

No fees apply if the item is defective or we sent the wrong product

Custom/personalized orders

Items that have been used, damaged, or are not in original packaging

Items returned after the 30-day return window

Refunds are processed to the original payment method within 14 business days of receiving the returned item:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Digital Wallets: 1-3 business days

Contact us at support@strengthandrecover.com or (469) 949-5374 with your order number and reason for return. We'll provide you with return instructions and any necessary documentation.

Yes, all products come with manufacturer warranties. Warranty terms and coverage periods vary by product and manufacturer. Check individual product pages for specific warranty details.

Professional installation may be required for certain equipment like saunas, cold plunge tubs, and large fitness machines. While we don't directly provide installation, we can recommend qualified installers in your area. Users are responsible for ensuring proper setup and maintenance according to manufacturer specifications.

Yes, all products come with manufacturer assembly instructions and safety guidelines. It's essential to follow these instructions carefully for proper setup and safe operation.

Our knowledgeable customer service team is available to help you select the best products for your needs. Contact us at (469) 949-5374 during business hours or email support@strengthandrecover.com for personalized recommendations.

Contact us directly to inquire about product demonstrations or to discuss your specific needs. Our team can provide detailed product information and help you make informed decisions.

Phone: (469) 949-5374

Email: support@strengthandrecover.com

Address: 305 Dakota Ln, Coppell, TX 75019

Monday - Friday: 9:00 AM - 9:00 PM CST

Saturday - Sunday: 10:00 AM - 5:00 PM CST

Holiday hours may vary

Email inquiries: Responded to within 24 hours during business days

Phone support: Immediate assistance during business hours

Billing disputes: Acknowledged within 2 business days

Yes, our customer service team can help with technical questions about products, setup guidance, and troubleshooting. For complex technical issues, we may connect you directly with manufacturer support.

While you can browse our website without an account, creating an account makes it easier to:

• Track your orders
• Save your preferences
• Manage returns and exchanges
• Access exclusive offers

We take privacy seriously and implement multiple security measures:

• SSL encryption for all transactions
• PCI DSS compliance for payment processing
• Secure data storage and limited access protocols
• Clear privacy policy outlining data usage

For complete details, review our Privacy Policy at strengthandrecover.com/pages/privacy-policy.

No, we do not sell your personal information to third parties for marketing purposes. We may share data with service providers (payment processors, shipping carriers) as needed to complete your orders.

Contact us directly at support@strengthandrecover.com for information about bulk orders, commercial pricing, or business accounts.

Stay tuned for information about loyalty programs and special member benefits. Sign up for our newsletter to be notified about exclusive offers and new programs.

For Buy-One-Get-One promotions:

• Both items must be returned for a full refund
• If only one item is returned, you'll receive a replacement or store credit for the value of that single item
• Return shipping charges and potential restocking fees may apply

I'm having trouble with your website. What should I do?

If you experience technical difficulties:

1. Clear your browser cache and cookies
2. Try a different browser or device
3. Ensure you have a stable internet connection
4. Contact our support team at support@strengthandrecover.com for assistance

Is your website secure for shopping?

Yes, our website uses SSL encryption and secure payment gateways to protect your information. Look for the padlock icon in your browser's address bar when making purchases.

Can I modify or cancel my order after placing it?

Contact us immediately at (469) 949-5374 or support@strengthandrecover.com. We can often modify or cancel orders that haven't yet shipped, though custom orders may have restrictions.

Still have questions?

Contact our friendly customer service team:

• Phone: (469) 949-5374
• Email: support@strengthandrecover.com
• Hours: Monday-Friday 9AM-9PM CST, Saturday-Sunday 10AM-5PM CST

We're here to help you find the perfect fitness and recovery solutions for your needs!