Warranties & Guarantees

# Warranties & Guarantees

## Our Commitment to Quality

Every product we sell is backed by manufacturer warranties and our commitment to your satisfaction.

## 30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, return most items within 30 days for a full refund. See our [Return Policy](https://strengthandrecover.com/pages/refund-and-return-policy) for complete details.

## Manufacturer Warranties

All products come with manufacturer warranties. Warranty coverage varies by product:

**Typical Warranty Periods:**
- **Strength Equipment:** 1-5 years (varies by brand and component)
- **Cardio Equipment:** 1-10 years (frame, motor, parts)
- **Recovery Technology:** 1-3 years
- **Accessories:** 90 days - 2 years

**Warranty Details:** Specific warranty information is included with your product or available on the manufacturer's website.

## Damaged Items

**Arrived Damaged?**
- Contact us immediately at support@strengthandrecover.com or (469) 959-5374
- Provide photos of damage
- We'll provide a free return label and full refund or replacement at no cost to you

## Defective Products

**Product Stopped Working?**
1. Contact us with your order number and description of the issue
2. We'll troubleshoot with you
3. If defective, we'll coordinate replacement or repair
4. **Defective items are typically replaced at no charge**

**Within 30 Days:** We handle it directly—free replacement or full refund.

**After 30 Days:** We'll connect you with the manufacturer's warranty department and assist with the claim process.

## What's Covered

Manufacturer warranties typically cover:
- Manufacturing defects
- Faulty materials
- Component failures under normal use
- Workmanship issues

## What's NOT Covered

Manufacturer warranties typically do NOT cover:
- Normal wear and tear
- Damage from misuse or abuse
- Modifications or alterations
- Commercial use (if sold for residential use)
- Damage from improper assembly
- Cosmetic damage that doesn't affect function

## Filing a Warranty Claim

**For items purchased within the last 30 days:**
Contact us directly. We'll handle everything.

**For items purchased more than 30 days ago:**
1. Contact us at support@strengthandrecover.com or (469) 959-5374
2. Provide your order number and description of the issue
3. We'll connect you with the manufacturer and assist with your claim
4. Keep your original order receipt for warranty validation

## Extended Warranties

Some manufacturers offer extended warranty options at the time of purchase or shortly after. Check your product documentation or contact the manufacturer directly.

## Price Matching

We consider price matching requests on a case-by-case basis. If you find an identical product at a lower price from an authorized retailer, contact us with:
- Link to the competitor's product page
- Proof of current price
- Product specifications to verify it's identical

We'll review and do our best to work with you.

## Our Promise

I personally stand behind every product we sell. If you have an issue, I'll work with you until it's resolved.

**Questions about warranties or guarantees?**
- **Email:** support@strengthandrecover.com
- **Phone:** (469) 959-5374
- **Hours:** Monday-Friday 9:00 AM - 9:00 PM CT, Saturday-Sunday 10:00 AM - 5:00 PM CT

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**Unified Asset Servicing Corp (DBA Strength & Recovery Solutions)**  
305 Dakota Lane, Coppell, TX 75019  
Texas Seller's Permit #32093854241