Billing Terms and Conditions

Effective Date: September 5, 2025
Last Updated: September 13, 2025

1. Introduction

These Billing Terms and Conditions ("Terms") govern all payment obligations and billing processes between Strength & Recovery Solutions ("Company," "we," "us," or "our") and our customers ("Customer," "you," or "your"). By making a purchase or accessing our services at https://strengthandrecover.com/, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Pricing and Payment Terms

2.1 Pricing Structure

• Currency: All prices are displayed and charged in United States Dollars (USD)
• Price Changes: Prices may change without prior notice, but any price changes will not affect orders already confirmed
• Tax Inclusion: Prices shown exclude applicable taxes unless explicitly stated otherwise
• Final Total: The complete order total, including all taxes and fees, will be clearly displayed before payment confirmation

2.2 Accepted Payment Methods

We accept the following secure payment methods:

Credit and Debit Cards:

• Visa
• Mastercard
• American Express
• Discover

Digital Payment Options:

• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Buy Now, Pay Later Services:

• Affirm (subject to credit approval)
• Afterpay (subject to approval and terms)

Electronic Payments:

• ACH/Electronic Funds Transfer (where available)

Note: Payment method availability may vary by location and purchase amount. All available options will be displayed during checkout.

2.3 Payment Due Dates

• One-Time Purchases: Payment is required and processed at the time of purchase
• Subscription Services: Payment is automatically charged monthly from the original subscription date
• Pre-Orders: Payment authorization occurs at order placement; charging occurs upon shipment

3. Billing and Invoicing

3.1 Invoice Generation

• Timing: Digital invoices are generated immediately upon successful payment
• Delivery: Invoices are sent electronically to the email address provided during checkout
• Content: Each invoice includes order details, payment method, billing address, and transaction ID

3.2 Customer Responsibility

• Ensure all billing information provided is accurate and current
• Update payment information before expiration to avoid service interruption
• Monitor email (including spam folders) for billing communications
• Notify us immediately of any billing address changes

4. Taxes and Fees

4.1 Tax Obligations

• Sales Tax: Applicable state and local sales taxes will be calculated and added at checkout based on your billing address
• International Taxes: International customers are responsible for any customs duties, VAT, or local taxes imposed by their jurisdiction
• Tax Exemption: Tax-exempt customers must provide valid exemption certificates before purchase completion

4.2 Additional Fees

• Processing Fees: Payment processing fees are included in displayed prices
• International Transaction Fees: Your financial institution may charge currency conversion or international transaction fees
• Returned Payment Fees: A fee of $25.00 or the maximum allowed by law will be charged for returned payments due to insufficient funds

5. Subscription Services and Recurring Payments

5.1 Automatic Billing

• Billing Cycle: Subscriptions are billed monthly on the same date as initial purchase
• Payment Method: Subscriptions will be charged to your designated payment method on file
• Billing Reminders: Email reminders may be sent 3-5 days before billing date

5.2 Subscription Management

• Cancellation Notice: Cancel subscriptions at least 48 hours before the next billing date to avoid charges
• Cancellation Method: Submit cancellation requests through your account dashboard or by contacting customer support
• Refunds: No refunds for partial billing periods; access continues until current period expires
• Failed Payments: Subscriptions may be suspended after 3 failed payment attempts

6. Late Payments and Collections

6.1 Late Payment Terms

• Grace Period: Payments not received within 5 days of due date are considered late
• Late Fees: Late payments incur interest of 1.5% per month (18% annually) or the maximum rate allowed by law, whichever is lower
• Service Suspension: Services may be suspended if payment is not received within 10 days of due date

6.2 Collection Actions

• Account Recovery: Unpaid accounts may be referred to collection agencies after 30 days past due
• Collection Costs: Customers are responsible for reasonable collection costs, including attorney fees if legally permitted
• Service Reinstatement: Full payment of outstanding balance plus fees is required for service restoration

7. Disputed Charges and Billing Errors

7.1 Dispute Process

• Notification Period: Report billing disputes within 60 days of the statement date
• Required Information: Include invoice number, transaction date, amount in question, and detailed reason for dispute
• Investigation: We will investigate all disputes within 10 business days and respond with findings
• Resolution: Disputed amounts may be credited pending investigation outcome

7.2 Billing Error Corrections

• Error Identification: We will promptly correct any billing errors we discover
• Overcharges: Refunds for overcharges will be processed within 5-10 business days
• Undercharges: Additional invoices will be issued for undercharged amounts with 30 days payment terms

8. Refunds and Credits

8.1 Refund Policy

• Policy Reference: All refunds are subject to our Return and Refund Policy available at: https://strengthandrecover.com/pages/refund-and-return-policy
• Processing Method: Refunds are issued to the original payment method when possible
• Processing Time:
  • Credit/Debit Cards: 5-10 business days
  • PayPal: 1-3 business days
  • Digital Wallets: 1-3 business days

8.2 Account Credits

• Credit Application: Account credits are automatically applied to future purchases
• Expiration: Credits expire 12 months from issue date unless otherwise specified
• Transfer Restrictions: Credits are non-transferable and non-refundable to cash

9. Payment Security and Data Protection

9.1 Security Measures

• SSL Encryption: All transactions are protected with industry-standard SSL encryption
• PCI Compliance: Our payment processors maintain PCI DSS compliance
• Data Storage: We do not store complete credit card information on our servers
• Tokenization: Payment information is tokenized for security

9.2 Fraud Prevention

• Verification: High-value or unusual orders may require additional verification
• Monitoring: Advanced fraud detection systems monitor all transactions
• Suspicious Activity: Orders suspected of fraud will be investigated and may be cancelled
• Customer Protection: We will work with you to resolve any fraudulent charges promptly

10. International Customers

10.1 Currency and Conversion

• Base Currency: All transactions are processed in USD
• Conversion Rates: International customers may incur currency conversion fees from their financial institution
• Exchange Rate Fluctuations: We are not responsible for currency exchange rate changes between order and payment processing

10.2 International Compliance

• Local Laws: International customers are responsible for compliance with local consumer protection and import laws
• Customs and Duties: International shipping may incur customs duties and import taxes paid by customer
• Tax Documentation: We provide necessary documentation for customs clearance

11. Limitation of Liability

11.1 Liability Limits

• Maximum Liability: Our total liability for billing-related claims is limited to the amount paid by you in the six months preceding the claim
• Excluded Damages: We are not liable for indirect, consequential, special, or punitive damages arising from billing issues
• Force Majeure: We are not liable for billing delays or errors caused by circumstances beyond our reasonable control

11.2 Customer Responsibilities

• Account Monitoring: Regularly review statements and report discrepancies promptly
• Secure Access: Maintain confidentiality of account credentials and payment information
• Timely Notification: Report compromised accounts or unauthorized charges immediately

12. Governing Law and Dispute Resolution

12.1 Applicable Law

• Jurisdiction: These Terms are governed by the laws of the State of Texas, United States
• Venue: Legal proceedings must be brought exclusively in courts located in Dallas County, Texas
• Federal Law: Where applicable, federal laws of the United States also apply

12.2 Dispute Resolution

• Informal Resolution: We encourage contacting customer service before pursuing legal action
• Mediation: Disputes may be resolved through binding mediation if both parties agree
• Small Claims Court: Claims under $5,000 may be pursued in small claims court

13. Changes to Terms

13.1 Modification Rights

• Amendment Authority: We may modify these Terms at any time to reflect changes in our services, legal requirements, or business practices
• Effective Date: Changes become effective 30 days after posting on our website
• Notification: Registered customers will receive email notification of material changes

13.2 Acceptance of Changes

• Continued Use: Using our services after changes take effect constitutes acceptance of modified Terms
• Opt-Out: If you disagree with changes, you may discontinue services before the effective date
• Grandfathering: Existing subscription customers may be grandfathered under previous terms for the remainder of their billing cycle

14. Customer Support and Contact Information

14.1 Support Availability

Business Hours:

• Monday - Friday: 9:00 AM - 9:00 PM CST
• Saturday - Sunday: 10:00 AM - 5:00 PM CST
• Holiday hours may vary

Contact Methods:

• Primary Email: support@strengthandrecover.com
• Phone: (469) 949-5374
• Mailing Address: 305 Dakota Ln, Coppell, TX 75019
• Website: https://strengthandrecover.com/

14.2 Response Times

• Email Inquiries: Responded to within 24 hours during business days
• Phone Support: Immediate assistance during business hours
• Billing Disputes: Acknowledged within 2 business days
• Complex Issues: May require up to 10 business days for full resolution

15. Compliance and Legal Requirements

15.1 Regulatory Compliance

• Consumer Protection: These Terms comply with applicable consumer protection laws
• Truth in Advertising: All billing practices adhere to FTC truth in advertising requirements
• Data Privacy: Billing data handling complies with applicable privacy regulations
• Electronic Signatures: Electronic acceptance of these Terms is legally binding

15.2 Industry Standards

• Payment Card Industry: Adherence to PCI DSS standards for payment processing
• Electronic Commerce: Compliance with electronic commerce regulations
• Financial Regulations: Adherence to applicable financial services regulations

16. Entire Agreement

These Billing Terms and Conditions, together with our:

• Terms of Service (https://strengthandrecover.com/policies/terms-of-service)
• Privacy Policy (https://strengthandrecover.com/policies/privacy-policy)
• Return and Refund Policy (https://strengthandrecover.com/pages/refund-and-return-policy)

constitute the complete agreement between you and Strength & Recovery Solutions regarding billing matters and supersede all prior agreements, understandings, and communications.

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Company Information:

• Business Name: Strength & Recovery Solutions
• Address: 305 Dakota Ln, Coppell, TX 75019
• Phone: (469) 949-5374
• Email: support@strengthandrecover.com
• Website: https://strengthandrecover.com/
• Business Registration: Texas, United States

Customer Acknowledgment: By making a purchase or using our services, you confirm that you have read, understood, and agree to be bound by these Billing Terms and Conditions.