Refund and Return Policy

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DEFECTIVE OR INCORRECT ITEMS

Received a defective or incorrect product?
- NO restocking fee
- FREE return shipping (we provide prepaid label)
- 100% full refund including original shipping
- Contact us: support@strengthandrecover.com

This is separate from our standard return policy below.

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Return and Refund Policy

Policy Applies To: All products sold to customers in the United States

Our Commitment to You

At Strength & Recovery Solutions, we stand behind every product we sell. We want you to shop with confidence.

FREE Cancellation - Cancel before shipping at no cost
30-Day Return Window - Full month to decide
NO Fees on Defects - Full refund if item is defective or incorrect
Manufacturer Warranties - All products backed by manufacturer guarantees

1. Order Cancellations (Before Shipment)

FREE Cancellation Available

You may cancel your order at any time before it ships for a full refund with no fees.

How to Cancel:

• Phone: (469) 949-5374 during business hours
• Email: support@strengthandrecover.com (monitored 24/7)
• Live Chat: Bottom right corner of our website

Note: Custom or personalized orders may have different cancellation terms. We'll notify you at time of purchase if your order qualifies as custom.

2. Returns (After Delivery)

Return Window

You have 30 days from delivery date to return any item for any reason, including change of mind.

What You Can Return

Eligible for Return:

• Unused items in original packaging
• Products with all original tags and accessories
• Items within 30 days of delivery

Non-Returnable Items:

• Custom or personalized orders
• Used, worn, or damaged items
• Items missing original packaging
• Products returned after 30-day window

Return Fees & Costs

*For exchanges, we may waive or reduce fees depending on the replacement product. Contact us for details.

How to Initiate a Return

Step 1: Contact Us

• Email: support@strengthandrecover.com
• Phone: (469) 949-5374
• Provide order number and reason for return

Step 2: Receive Authorization

• We'll provide a Return Authorization (RA) number
• You'll receive return shipping address
• Instructions for packaging and shipping

Step 3: Ship Your Return

• Pack item securely in original packaging
• Include RA number inside box
• Ship to address provided
• Keep tracking information for your records

Step 4: Receive Your Refund

• We inspect returned item (1-2 business days after receipt)
• Refund processed to original payment method
• Refund appears in 5-10 business days

3. Refunds

Refund Timeline

Refunds are processed within 5-10 business days after we receive and inspect your returned item.

Refund Method

All refunds are issued to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Digital Wallets (Apple Pay, Google Pay): 3-7 business days

What's Included in Your Refund

For Defective or Incorrect Items:

• Full product cost
• Original shipping costs
• Return shipping costs (we provide prepaid label)
• NO restocking fee

For Standard Returns (Change of Mind):

• Product cost minus 25% restocking fee
• Original shipping costs (not refunded)
• Return shipping costs (customer responsibility)

4. Defective Items & Damage Claims

Shipping Damage (Report Within 24 Hours)

If your item arrives damaged:

1. Note damage when signing for delivery
2. Take photos of:
• Damaged packaging (all sides)
• Damaged product
• Product SKU/model number
3. Contact us immediately at support@strengthandrecover.com
4. Include photos and brief description

Important: Damage must be reported within 24 hours of delivery to process freight insurance claims. We cannot file claims for damage reported after 24 hours.

Resolution:

• Full refund OR replacement at no cost to you
• We handle all insurance claims
• Prepaid return label provided if needed

5. Product Warranties

All products include manufacturer warranties covering defects in materials and workmanship.

Important Distinctions

How to File a Warranty Claim

For manufacturing defects or product malfunctions:

1. Contact us at support@strengthandrecover.com
2. Provide order number and description of issue
3. Include photos/videos if possible
4. We'll coordinate with manufacturer on your behalf

Note: Warranty terms vary by manufacturer. See individual product pages for specific coverage periods and terms.

6. Exchanges

We're happy to exchange items when possible!

Exchange Process:

• Contact us within 30 days of delivery
• We'll arrange exchange for different size, color, or model
• Fees may be waived or reduced depending on exchange
• Exchange shipping costs evaluated case-by-case

Note: Exchanges are subject to product availability. If item is out of stock, we'll offer store credit or refund.

7. Promotional Orders (BOGO, Multi-Item Discounts)

Buy-One-Get-One (BOGO) Returns:

Full Return: Both items must be returned together for full refund

Partial Return: Returning only one item:

• You'll receive replacement of that single item, OR
• Store credit for single-item value (non-promotional price)
• Restocking fees may apply
• Return shipping is customer responsibility

All BOGO returns must comply with standard return conditions (unused, original packaging, within 30 days).

8. Dispute Resolution

Before Filing a Chargeback

We're committed to resolving all issues fairly and promptly. Before disputing charges with your bank or credit card company, please:

1. Contact us at support@strengthandrecover.com
2. Explain your concern
3. Give us 48 hours to respond with a solution

Most issues can be resolved quickly when we work together.

9. Contact Information

Questions about returns or refunds?

Email: support@strengthandrecover.com
Phone: (469) 949-5374
Address: 305 Dakota Ln, Coppell, TX 75019

Customer Service Hours (CST):

• Monday–Friday: 9:00 AM – 9:00 PM
• Saturday–Sunday: 10:00 AM – 5:00 PM
• Email support available 24/7
• We respond to all inquiries within 24-48 hours (typically much faster).
  

10. Policy Updates

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

Agreement

By placing an order with Strength & Recovery Solutions, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.

Strength & Recovery Solutions
Your Partner in Fitness and Recovery

**Unified Asset Servicing Corp (DBA Strength & Recovery Solutions)** 305 Dakota Lane, Coppell, TX 75019 Texas Seller's Permit #32093854241